How can we help you?

Guides on router placement, red light issues, and initial setup steps after installation.

• Router showing a red light — what it means and how to fix it
• How to change your Wi-Fi name (SSID) and password
• Setting up your router for the first time after installation
• How to extend your Wi-Fi coverage to eliminate dead zones

View invoices, change payment methods, understand your bill, or request a refund.

• How to view and download your invoice
• How to update your payment method or enable auto-pay
• Understanding your Netfizz bill — charges explained

Switch to a faster speed tier or change between monthly and yearly billing cycles.

• How to upgrade or downgrade your internet plan
• Switching from monthly to annual billing and saving 2 months free

Moving home? Schedule a free line transfer to your new address within the same city.

• How to request a free line transfer when moving home

Run a speed test, interpret your results, or report a persistent speed issue.

• How to run a proper speed test and interpret the results
• Internet dropping intermittently — causes and fixes
• Why gaming ping spikes and how to reduce it on Netfizz

Change your password, update contact details, or report suspicious activity.

• How to reset your Netfizz account password
• How to secure your home Wi-Fi network