Billing & Payments
Understanding your Netfizz bill — charges explained
Your monthly Netfizz invoice can include several line items. Here is exactly what each charge means and why it appears.
Updated 2 months ago
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Standard monthly bill breakdown
| Line item | What it is |
|---|---|
| Plan charge | Your base plan cost (e.g. Family Fiber at ₹799) |
| GST (18%) | Goods and Services Tax mandated by the Government of India |
| Add-on charges | Any extras such as Whole-Home Wi-Fi (₹299) or static IP |
| Adjustment credit | A pro-rata credit if you joined or changed plans mid-month |
| Late fee | ₹50 applied if payment is received after the due date |
Why did my bill change this month?
Your bill may change if you:
- Upgraded or downgraded your plan (a pro-rata adjustment will appear)
- Added or removed an add-on service
- Had a payment fail in a previous month (late fee applied)
- Received a promotional credit from a referral
Disputing a charge
If you see a charge you do not recognise, contact us within 30 days of the invoice date. Go to Account → Billing → Dispute a Charge in the app, or call 1800-123-4567. We resolve billing disputes within 48 hours.
Frequently Asked Questions
Internet services are classified under the 18% GST slab by the Government of India. This applies to all ISPs operating in the country.
Yes. We issue a pro-rata refund for the unused days of your current billing cycle, processed within 5-7 business days to your original payment method.