TERMS AND CONDITIONS

Effective Date: 15 October 2026
Website: https://netfizz.in/

1. Introduction

Welcome to Netfizz. This website is owned and operated by NETFIZZ Network Private Limited (“Netfizz”, “Company”, “we”, “us” or “our”), an internet service provider offering broadband connectivity and related telecommunications and digital services.

These Terms and Conditions govern your access to and use of our website, customer portals, online payment facilities, and services made available through our platforms.

By accessing our website, creating an account, subscribing to our services, or using any service offered by us, you agree to these Terms and Conditions and any applicable service agreement or Customer Application Form (CAF).

If you do not agree to these terms, please discontinue use of the website and refrain from subscribing to the services covered by them.

2. Definitions

• Website: Refers to https://netfizz.in/ and its associated pages and online portals.

• Company: Refers to NETFIZZ Network Private Limited.

• User: Any person who accesses or uses the website.

• Customer/Subscriber: Any individual or organisation subscribing to or using Netfizz services.

• Services: Includes broadband internet, internet leased lines, managed connectivity, digital and other telecommunications-related services offered by the Company.

• Personal Information: Information relating to an identifiable individual, as defined under applicable law.

3. Eligibility and Account Registration

Certain website features and services may require registration or verification.

By registering, you agree to:

1. Provide accurate, complete and up-to-date information.

2. Maintain the confidentiality of your login credentials.

3. Notify us promptly if you suspect unauthorised access to your account.

4. Use your account only for lawful purposes and not impersonate another person.

5. Update your information when necessary to keep it accurate.

You are responsible for activities conducted through your account to the extent permitted by applicable law. We may suspend or restrict an account where reasonably necessary for security, suspected fraud, legal compliance or a material breach of these terms.

4. Services and Availability

Netfizz endeavours to provide reliable internet connectivity and related services. Service availability, speed, performance, coverage and installation timelines may vary depending on location, infrastructure, network conditions, equipment, service plan and other factors.

Actual speeds may be affected by network congestion, Wi-Fi conditions, customer equipment, routing, maintenance, outages and factors outside our reasonable control.

The specific features, pricing, speed, validity, service levels and other commitments applicable to a subscription shall be governed by the relevant plan details, service agreement, CAF and applicable regulations.

We may perform maintenance, upgrades or repairs that temporarily affect service availability. We will provide notice where reasonably practicable and where required by applicable law or the relevant service agreement.

5. Subscription, Charges and Payments

Customers must pay applicable installation charges, subscription fees, taxes, equipment charges and other disclosed fees associated with their selected service.

• Payments must be made through authorised payment channels.

• Customers should verify the amount and service plan before completing a transaction.

• Payment confirmation does not override any applicable service activation, verification or installation requirements.

• Customers should retain transaction references and payment receipts for future enquiries.

• Any applicable taxes and statutory charges will be charged as required by law.

If a payment is deducted but the transaction is unsuccessful or the account is not credited, the customer should contact our support team with the transaction details.

Refunds, cancellations, billing disputes and security deposits will be handled in accordance with the applicable service agreement, published Refund Policy and governing law. Any non-refundable fee or cancellation restriction will apply only to the extent legally permissible and properly disclosed.

6. Installation and Customer Equipment

Installation may be subject to technical feasibility, network coverage, permissions, access to the premises and availability of required equipment.

Customers agree to provide reasonable access to the premises for authorised installation, inspection, maintenance or removal of Company-owned equipment.

Equipment supplied on a rental, loan or deposit basis remains subject to the relevant equipment terms. Customers must take reasonable care of such equipment and return it when required under the applicable agreement.

Responsibility for loss or damage will be determined in accordance with the relevant agreement and applicable law.

7. Acceptable Use

Customers must use the website and services in compliance with applicable Indian laws and regulations.

You must not use our website or network to:

1. Conduct fraud, phishing, identity theft or other unlawful activities.

2. Access systems, accounts or networks without authorisation.

3. Distribute malware, viruses or other harmful software.

4. Transmit unlawful, defamatory, threatening or rights-infringing content.

5. Infringe intellectual property, privacy or other legal rights.

6. Interfere with network security, disrupt services or impair other users' access.

7. Send unsolicited bulk communications or engage in abusive network activity in violation of applicable law or service terms.

8. Circumvent lawful security controls or misuse Company infrastructure.

We may investigate suspected misuse and take proportionate action, including restricting or suspending access where justified, subject to applicable law, contractual obligations and any required notice.

8. Website Content and Intellectual Property

Unless otherwise stated, the website's text, graphics, logos, design, branding and other materials are owned by or licensed to Netfizz.

You may access and use website content for personal or legitimate business reference. You must not reproduce, distribute, modify, publish or commercially exploit protected material without prior written permission, except as permitted by law.

Third-party names, trademarks and logos remain the property of their respective owners.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, applications or service providers.

Such third parties may operate under their own terms and privacy policies. Netfizz does not control their independent practices and is not responsible for their content or conduct, except to the extent responsibility cannot lawfully be excluded.

Customers should review relevant third-party terms before using those services.

10. Privacy and Cookies

Our collection and processing of personal information are governed by our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

By using the website, you acknowledge that these policies apply to your interaction with the relevant features. Where consent is required by law, we will seek that consent separately.

11. Suspension and Termination

We may suspend, restrict or terminate access to the website or services where permitted by the applicable service agreement and law, including in cases of:

• Material breach of these terms.

• Suspected fraud or security threats.

• Unlawful use of the network.

• Non-payment of undisputed amounts, subject to applicable rules.

• A legal or regulatory direction.

Where required, we will provide appropriate notice and an opportunity to remedy the issue. Suspension or termination will not remove rights or obligations that have already accrued.

12. Disclaimers and Limitation of Liability

We take reasonable steps to maintain the website and provide our services. However, we do not guarantee uninterrupted or error-free website access or that every online feature will always be available.

To the extent permitted by law, Netfizz shall not be liable for indirect or consequential losses arising from website use, third-party services or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, or affects statutory consumer rights, applicable telecom protections or contractual service commitments.

13. Indemnity

To the extent permitted by law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of the website, deliberate misuse of our services, or infringement of third-party rights.

This provision does not apply to the extent a loss results from our own negligence, misconduct, breach of law or other circumstances for which liability cannot legally be transferred to you.

14. Changes to These Terms

We may revise these Terms and Conditions to reflect changes in our services, business operations, technology or applicable law.

Material changes will be communicated through the website or other appropriate means where required. The revised terms will state their effective date. Continued use after the effective date may constitute acceptance where legally permissible.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer protection laws, telecom regulations and mandatory dispute-resolution procedures, disputes shall be handled by the competent courts or authorities having jurisdiction in New Delhi, India.

16. Contact Information

For questions, complaints or requests relating to these terms, please contact:

NETFIZZ Network Private Limited
Address: 10/216, Block-10, Trilok Puri, New Delhi – 110091, India
Email: info@netfizz.in
Customer support: support@netfizz.in
Website: https://netfizz.in/

Please include your registered contact details and customer or transaction reference, where applicable, so that we can investigate your request.